Privacy and cookies policy

1. Introduction

We are committed to safeguarding the privacy of our website visitors.

This policy applies where we are acting as a data controller with respect to the personal data of our website visitors that is supplied through this website; in other words, where we determine the purposes and means of the processing of that personal data.

This website is a static informational site. It sets no cookies, runs no analytics, and includes no tracking technologies. See Sections 11–14 for details.

2. How we use your personal data

The only personal data this website handles is enquiry data — information you choose to send us when you contact us by email, telephone, or the contact form (which composes an email in your own mail application). We use enquiry data to respond to you and to offer relevant services. The legal basis for this processing is your consent and our legitimate interests, namely responding to enquiries about our services.

We may process any of your personal data identified in this policy where necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others.

We may also process any of your personal data where such processing is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

Please do not supply any other person’s personal data to us, unless we prompt you to do so.

3. Providing your personal data to others

We may disclose your personal data to our insurers and/or professional advisers insofar as reasonably necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, obtaining professional advice, or the establishment, exercise or defence of legal claims.

We may disclose your personal data, directly or indirectly, to our cloud services, hosting services, backup services and communications services providers, to enable them to provide those services.

In addition, we may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

4. International transfers of your personal data

We operate in Canada and South Africa, and our hosting and email providers may store data in other jurisdictions, including the United States of America. Where personal data is transferred internationally, those transfers are protected by appropriate safeguards, including standard contractual clauses.

5. Retaining and deleting personal data

Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.

Notwithstanding the above, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

6. Security of personal data

We will take appropriate technical and organisational precautions to secure your personal data and to prevent the loss, misuse or alteration of your personal data.

You acknowledge that the transmission of unencrypted (or inadequately encrypted) data over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

7. Amendments

We may update this policy from time to time by publishing a new version on our website.

You should check this page occasionally to ensure you are happy with any changes to this policy.

8. Your rights

Your principal rights under data protection law are:

• the right to access;
• the right to rectification;
• the right to erasure;
• the right to restrict processing;
• the right to object to processing;
• the right to data portability;
• the right to complain to a supervisory authority; and
• the right to withdraw consent.

You may exercise any of your rights in relation to your personal data by written notice to us — see our contact page.

9. Third party websites

Our website includes hyperlinks to, and details of, third party websites. We have no control over, and are not responsible for, the privacy policies and practices of third parties.

10. Updating information

Please let us know if the personal information that we hold about you needs to be corrected or updated.

11. About cookies

A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

12. Cookies that we use

This website does not set any cookies. It does not use analytics services, advertising trackers, social media pixels, or local storage for tracking of any kind.

13. Cookies used by our service providers

Our hosting provider may log standard technical request data (such as IP address and browser type) for security and operational purposes. No third-party analytics or advertising cookies are set through this website.

14. Managing cookies

Because this website sets no cookies, there is nothing to manage or opt out of here. Most browsers nonetheless allow you to refuse and delete cookies globally — consult your browser’s help pages for up-to-date instructions.